"ACTC has provided
very good service. We
would like to thank you
and your members for
your efficient services."
Cindy Sng Panasonic Asia Pacific Pte Ltd
GP-WEB Support Team
"The services that your
company has provided
are good and fast,
especially in the request
for further amendments."
Charmaine CPF Board, Agency Services
"A working relationship
that communicates trust, reliability and efficiency is essential. ACTC has
managed to convey all that
and working with them
is a breeze. ACTC has
always delivered quality
work promptly and we
enjoy this partnership
that we have fostered
together. Thank you for
the exceptional service!"
Karen Lim
Nikon Singapore Pte Ltd
Asia Technical Office
Procedures
ISO Quality Management System
At ACTC, we value Service Quality, Accuracy of Translation and Customer Satisfaction!
As one of the first translation services companies to achieve ISO 9001 certification in Singapore, ACTC ensures that the quality of the translation process is under control at all stages: from the first response to client's enquiry, to translation, proofreading, typesetting, delivery and follow-up revision.
Client Satisfaction Surveys are performed on a regular basis. Any type of feedback will be recorded, analyzed and measured to improve our Quality Management System and services.
Project flow and Process Management:
Project Commencement
Project Manager/ Coordinator
1.Analyse documents & reference
2.Schedule the progress of project
3.Delegate of responsibilities to each team member
Translators TRANSLATE
Check
Proofreader EDIT
Client to
review & inquiry
Review
Translation Approval
DTP Specialist TYPESET
Client to
review & inquiry
Check
Typesetting Approval
Print Shop PUBLISH
Client to receive Final Format
Deliver
Project sign-off
*Depending on projects, the stages indicated above may skip, iterate, roll-back or overlap.
